4D's T & D Inc (TM) (hereafter may be called – ‘4Ds’ (TM) or ‘the company’ or ‘our company’ or ‘us’ ‘our’ ‘we’) is a local service company based in New York, USA. We’re also an online aand off-line general sales merchant ‘Our’ goal is to serve and to represent the best possible interest and satisfaction of all ‘our’ customers in a fair and amicable manner as is practical with the products and services that ‘we’ offer and in accordance with NY State and government rules and regulations and also local laws where applicable. Hence, ‘we’ have formulated and set forth policies, terms and conditions, standards aand guidelines to address various possible conflict resolutions as may be noted below:
4D's T&D Inc., does not disclose your information to a third parties without a customer’s consent except to facilitate a transaction, to act on the customer’s behalf or request, or as legally required. Such limited disclosure or circumstances may include the following entities -: financial institutions regarding financial transactions, postal or shipping authorities or to contractors or entities aiding on customer's behalf on a financial transaction or by aiding us to fulfill your service or law enforcement as required by law or in a legal proceeding.
Store Policy: All products and or items displayed on our website that have been shipped/mailed to our customers are subject to a full payment refund and if not satisfied except for any deduction that may be payable subject to ‘our’ policy and approval. In the case of such refund any credit or charges made will be applied to the credit or debit card used to process the original transaction; for PayPal transactions, refund will be credited to the original account or credit card used; and any other payment may be processed by checks/cheques issued by ‘4D's T & D Inc., less any deductibles or cost of shipping if applicable. All returning items must return in its original package and in an acceptable condition for restocking. The shipping costs for all returning items are the sole responsibility of the customer. A restocking fee of $10.00 may be charged on some returned items valued over $75.00 (seventy-five) dollars. Orders over $500.00 [five hundred] dollars may be charged 5% to 15% [five to fifteen percent] on returns. All special orders that have been requested or made by any of our customer that we have purchased on that customer's behalf and from another supply house may be subject to the terms and conditions of that supplier or supply house and may also be subject to 'our' (4D's T & D Inc.TM) policy as well.
Replacement or exchange - Purchases made on 'our website' , would be eligible for replacement or refund if an incorrect, damaged or defective product(s) is shipped and only if we (4D's T&D Inc.) are notified within 14 days for local customers and 30 days for our international customer as per date of delivery. ‘Our company’ will pay the shipping cost of the replacement product back to the customer and ‘our’ shipping department will determine the chosen method of delivery/shipping and therefore any such return will be made within 2 - 3 business days of receipt of the returned product(s) or items from the customer. In some rear situations, shipment may be delayed subject to the availability of the replacement or exchange product(s). No restocking fees may be charged to the customer for the return of an incorrect or defective product that has been clearly proven in favor of the customer's report upon 'our' review in such a matter, which may be the responsibility of either the manufacturer or the supplier. All returns must have prior approval from 'our office' and all such returns must be received within 30 [thirty] days of delivery or shipment. If a package is sent or return to us without prior approval or without a return label from us or without proof of delivery from your carrier. 4D's T & D Inc TM. will not accept any responsibility for any lost or damages that you may have incurred and will not accept any responsibility to provide any receipt of such package(s). Please contact our office with any return or cancellation matters or concerns you may have at CustomerServ@4DsElectrical.com prior to your doing so, to give 'us' and opportunity to resolve the matter with some form of mutuality and therefore, should you have failed to observe the above agreement 'we' cannot and will not hold our-self accountable nor responsible for any outcome that may have affected you in one way or the other and as such any request or claim(s) you may have presented will not be acknowledge hereafter.
As a general shipping practice, all purchases are expected to be delivered to our customers within 5 – 14 business days for local customers and 15 - 25 days for our international customers via regular mail from the time of shipping under normal circumstances. Other shipping conditions such as overnight, next-day, second day or express shipping are available at customer’s request or choose an option at check-out for an additional charge. Any returned or declined money orders or checks/ cheques would be subject to a payment fee of $25.00 [twenty-five] dollars to recover banking or other financial cost we may have incurred and may also be subject to additional fee as a result. Any intent to cancel an order made by a customer must be brought to ‘our’ attention via email at email@example.com within 24 [twenty-four] hours of placing such order(s) or before such order(s) have been forwarded for processing or have been shipped out to the customer, to be considered eligible for a refund and in such case a small processing fee may apply. All canlelled or return orders MUST have our Approval Code (sent to you) affixed or attached to your cancellation request or to your return package to be qualifed. All orders sent from 4Ds T & D Inc (TM) or 4D'S T&D Inc'(TM) may be considered lost packages if NOT received by the customers when shipped by any one of the following shippers and within their individual time frame listed below with an applied 3 - 5 days extension flexibility -:
A). UPS OR FEDEX GROUND within 5 business days of 'our' mailing/shipping.
B). US POSTAL SERVICE OR PRIORITY MAIL within 14 business days of 'our' mailing/shipping.
C). US POSTAL SERVICE STANDARD MAIL within 14 business days of 'our' mailing/shipping.
D). FED EX OR UPS 2nd DAY BY AIR within 3 business days of 'our' mailing/shipping.
E). FED EX OR UPS OVERNIGHT within 2 business days of ‘our’ mailing/shipping.
F). INTERNATIONAL SHIPPING WITHIN 14 - 25 BUSINESS DAYS.
NB: During times of extreme conditions such as an act of nature or any social disorder, some orders may be delayed and the times of delivery may be extended during any of these events. All times given are estimates and exclude government, state and public holidays, which may also affect/delay estimated delivery times.
If you have not received your order passed the expected date, you're required to reach out to your carrier and your insurance provider and seek their assistance before contacting us.
(12) With regard to estimates, 'we' do not consider nor include any cost for remending, replacing or repairs to any altered walls or structures (as described above) in ‘our’ estimates or invoices/bills charged to the customers unless otherwise stated and agreed to in writing. The cost for such structural repairs or replacement or remedy is solely the responsibility of the customer who may exercise the right to have another contractor repair or replace any such structure(s) or surfaces or structural adjustments/alterations in these unavoidable situations as a result of ‘our company’ activities/ efforts to complete a job, unless otherwise so-stated and agreed to in writing. A onetime Service Call fee is required on each new job or each new phase of a job and or for each follow-up visit on the account of a new job or on a new phase of a job whether the job is being accepted by either party or contracted by "our company." These related fees (are minimal and necessary charges to off-set or cover traveling expenses, time and another cost factors for a service technician to come to the customer's home or place of business or wherever service is required by the customer and whether or not any work is performed at that specific time or day of visit and any such payment or transaction made is non-refundable. Additionally, it is required that you pay an advance deposit (to be determined by the service man or by our office directly) on your required job or for the first half hour of ‘service performed’ (if time of completion can be fairly accessed) at the standard rates/price that is applicable to the type and nature of the job to be performed by the service technician(s) and all such jobs requested must have an authorized signature before any commencement of work and this requirement is without any exceptions. You may cancel your job request at any time by notifying ‘our’ office within one hour of processing or of placing your job request or before a service technician arrives at your place or location of job, in order that you may be entitled to a refund of the Service Call fee and such refund is further subject to ‘our’ policy.
(25) All field services offered or provided to our customers or to the public by our company (4D’s T&D Inc.) and or by our affiliates or partners acting on our behalf are subject to 'our' (4Ds T&D Inc.) policy, terms and conditions including but not limited to the following as part of a mutual agreements between or by all parties or customers involves or entered into a contract with us (4Ds T&D Inc). Hence 'our' (4Ds T&D Inc.) field services offered are described or classified herein or as follows and are managed by their individual departments and may be treated as an independent and separate entity which may also be described or classified as a particular ‘phase of a job’ as listed below in the various departments – ELECTRICAL WIRING CONSTRUCTION Dept. | BUILDING IMPROVEMENT/REPAIRS Dept. | HVAC Dept | APPLIANCE – EQUIPMENT REPAIRS Dept. | APPLIANCE – EQUIPMENT INSTALLATION Dept | PLUMBING Dept. | PAINTING Dept. | WELDING Dept. |DIAGNOSIS Dept: (A. Electrical _ B. Plumbing _ C. HVAC _ D. Appliance) | OTHER Dept.
Job Cancellation - This is referred to as a sudden or abrupt action taken by a customer that may announce to the contractor to whom an agreement was made to do a job he/she has requested and then the customer decided to halt or cancel the said job without giving any prior or adequate notice of intent to cancel; while the job is in an active phase or within a period of a short pause or break with the customer’s knowledge of such pause or break; and wherein an agreed rescheduled date for the work/job to be continued was established verbally or by some form of writing. Such rescheduled date may be automatically postponed or be adjusted to a future date without further notice to the customer due to any or some of the following situations - time constrain, illness, material shortage, adverse weather conditions or acts of nature, acts of war, strikes, absence of workmen, or any other situations beyond the control of the contractor or his agent. In the event of a job cancellation, the customer bears the responsibility to put in writing his/her reasons why he/she canceled the job and forward such letter to the contractor within 24 hrs (twenty-four) of motion of cancellation via direct delivery or by electronic means. Any failure on the customer’s part to do so is considered a breach of contract and also violate our policy, terms and condition of contract or agreement and may therefore renders any charges or refund or damages or any other claims brought forward by the customer against the contractor nil and void. As a result of the customer’s failure to abide by our policy, terms and conditions he/she had agreed to ‘we’ 4Ds T&D Inc will not and cannot hold ‘ourselves’ liable or responsible (43) for any compensation or rewards he/she may seek or made against ‘us’ in a court of law. Additionally, and in view of a breach of contract, all prior guarantee, agreement, offers, waivers, credits, discounts or easements may be nullified without any prejudiced or ill will. On the contrary, if the letter is receive within 24 hrs of cancellation with appropriate evidence ‘we’ would examine or review the circumstances of the cancellation relative to our policy, terms and conditions of contract/agreement together with any other written materials including estimates, etc. After an examine or review of the circumstances of the claim made by the customer, and the cancellation was found not to be justifiable according to ‘our’ policy, terms and condition, a letter will be send to the customer within fourteen to 28 days with our findings and our decision. Additionally, if the cancellation is found to be justifiable upon ‘our’ findings and conclusion and met the required (24 hrs) limitation and also met the stipulation of ‘our’ policy, an appropriate actions will be taken to resolve the matter as quickly as possible. A late response from the customer (beyond the 24 hrs) may not be considered for a quick response or be entitled to same process as the policy dictates with respect to the 24 hours limitation. Job completion - A job can only be considered completed if or when it is signed-off as completed on the ‘Work Order - Contract form’ or by an act of invoicing/billing the customer for full or complete payment of any amount due. Hence, after the completion of a job the customer has thirty days guarantee on a completed job during which period he/she is entitled to make a fair or reasonable request on ‘us’ to return and make good of that which may be unseemly - See ‘Call-back Service’ for more details.
(55) Service Call Cancellation - Customers are required to give adequate notice of cancellation of a Service Call requested. Any failure on customer’s part to give adequate notice of cancellation of a 'Service Call' that the customer has requested and in such timely manner as prescribed above will be interpreted as an acknowledgment and acceptance that the customer have agreed that he/she is fully responsible and obligated to pay the required ‘Service Call Fee’ without any dispute and that the customer also agreed that any or all such ‘Service Call Fees’ paid are non-refundable. The required ‘Service Call Fee’ may range from $65 to $95.00 and up depending on location within the NY metro area and may be different for other destinations. All payments are due in full upon the time and date the customer receives the invoice or upon completion of the job and is therefore considered outstanding after three days (seventy-two hours) of receipt of the said invoice. Any discount or refund or guarantee offered are subject to full payments upon the date and time the customer received an invoice and is further subject to the terms and conditions of the contract. A 10% charge will automatically be added to the invoice amount due if payment is not received as stated above and may continue to accumulate compounded amounts/charges on any payment balance and or any outstanding amount due until full payment is received or settled. *Any matter with regards to an invoice must be reported to ‘our’ attention within three days of receipt or otherwise there’s no need to do so thereafter and as such the customer have acknowledged, agreed, and confirmed that he/she is satisfied with the service, invoice and the terms & conditions stated above and therefore no further action or signature is required on the customer's part and the charges/payment due is indisputable and shall remain in effect as is and without any contest. If for any reason you/customer so choose to disregard this written agreement or contract in whole or in part after the commencement of work/job such action may constitute a breach of contract and as a result you (the customer) may be held liable/responsible for all payments due as outlined in the “terms and conditions of the contract and according to ‘our’ policy. CALLBACK SERVICE - May be described as after the completion of a physical job (whereby such completion may be indicated by a signed-off on the 'Service Call - Contract' form or by billing or by invoicing the customer for payment, directly or by electronic delivery means) and thereafter but within 30 (thirty) days of completion and the customer made a request for 'the serviceman' to (72) comeback to recheck, adjust or correct a possible malfunction claimed by the customer, on a job that was completed within the last thirty days, and whether or not 'such request' may be deemed justifiable or not by 'the serviceman' ('our' technician/electrician) upon his return or arrival at the customer's place in question. Upon arrival, the serviceman will perform a complete diagnosis; (series of test and or visual inspection) to verify whether such claim made by the customer do existed or not. After a determination has been made and such request is deemed justifiable, there will be NO 'Service Call Fee' or charges' to the customer. However, on the contrary, if a malfunction has occurred or is evident as per diagnosis and such malfunction has been determined not to be directly related to the recent job/repairs/installation in question, a 'Service Call Fee' will be deemed payable and the customer will be billed/invoiced accordingly for any repair service performed. Other charges and fees may also apply and such charges and or fees may include any parts and or materials used on such occasions to solve, repair or correct the problem or malfunctioned that had reportedly occurred. Additionally, if it has been determined that any obstruction, or accident, or damages to customer's equipment, or appliance or apparatus, or structures, etc have been caused by anyone (an intruder,employee, employer, owner or operator) and have resulted in any malfunction or damages to said item described above within the guaranteed 30 (thirty) period and the customer made any claim for any compensation (free service or goods or refund or payments) in this regard, will be considered fraudulent and will automatically void all our (4D’s T&D Inc) guarantee and all discounts and privileges offered previously.
Payment Dispute: All payments due are considered outstanding and are subjected to 'our' policy - terms and conditions. In the unlikely event of any payment dispute between the customer and 'our company' the customer will be held responsible and liable to pay the full amount of the payment (amount shown on the invoice) due upon receipt of invoice less the 'disputed amount only' without any delay while a settlement of the 'disputed sum/amount' is under review or in process. (121) Unless the customer provided to us sufficient evidence to support such claim within 10 (ten) business days by either postal mail or email (see 'our' mailing and email address below) the customer will be held fully responsible and liable for all 'outstanding payments' plus a compounded 10% (ten percent) charge per month or any part thereof on the 'full amount in dispute' until a full settlement has been made. More-so, if it has been found that the customer has misrepresented (by deception, misunderstanding, error or other causes, reasons or motives) the claim for the disputed amount under review and not willing to provide to 'us' with sufficient evidence to support such claim within 10 (ten) business days by forwarding to us such evidence for further review by postal mail or email mail ['Our' mailing address: 4D's T&D IncTM., PO Box 380299, Brooklyn NY 11238 or email - CustomerServ@4electrical.com, the customer will be automatically charged the additional compounded 10 % (ten percent) per month or any part thereof on the full amount of the payment withheld from 'us' until a full settlement has been made including any additional fees, penalties or charges incurred by 'us' (4Ds T&D Inc.) as a result of such unsubstantiated, unjustifiable, unreasonable, defective or nebulous claim in a dispute and which may also include legal action to recover any losses or cost on 'our' part. 'We' reserved the right under this contractual agreement to make these additional charges (with regards to any payment due as may be disputed, as described above) to any credit or debit card the customer presented as a means of payment for any of 'our' services (previous or current) and had/have authorized 'us' to make (132) any charge(s) to such credit or debit card held on record. ‘We’ accept most major credit and debit cards payments, PayPal and checks/cheques for our services. Please note there will be a chargeback fee for any declined, returned, held-up or delayed credit or debit card payment or canceled money orders or checks/cheques in the mount of $25.00 [twenty-five] minimum plus any chargeback fees, penalties, fines or lost 'we' may have incurred as a result of or due to customer's failure or irresponsibility to follow and abide with 'our mutual agreement as stated in this policy' and also in accordance with ‘our’ company terms and conditions as stated herein or hereafter written and delivered to the customer. Cheques/checks may be submitted up to three times for payment into ‘our’ account in an effort to process any payment that is due in 'our' favor and or to ‘our’ credit. Additionally, after all three attempts failed to clear/redeem any such payment(s), 'we' may proceed to take action to cancel any promises or all guarantees or discount or other offers/privileges you may have been previously given on this job – by ‘our’ company and or associates and such failure on your part to correct the defaulted payment may be considered a breach of contract.‘We’ would make other efforts and attempts to collect all 'outstanding' payments including none payments of returned checks/cheques and or money orders directly or indirectly with the defaulted customer and if any of 'our' efforts have failed to reach an acceptable settlement for these payments or any other due payment from any customer and or in any other situations of any outstanding/default payment ‘we’ would invoke all necessary ‘legal action’ to collect the payments and the customer shall be held liable and fully responsible for all financial losses incurred including but not limited to – ‘all legal fees and court cost’ – penalty charges – interest charges – employees time for court appearances – transportation cost – telephone or other communication cost – bank charges – office time for processing these defaulted/outstanding payments and any other inconveniences ‘we’ may have bear/ endured/ inherited as a result of the customer’s failure to (146) correct and or to honor his/hers/agency's/company's financial responsibilities and obligations with ‘us’. ‘We’ may also exercise the right to report any defaulted payments/debts matters to a debt collection agency and credit bureau. When more than one invoice has been issued to a customer for more than one job/contract completed and the customer pays by installment, such payments or money received shall be assigned to or shall be paid towards the oldest invoice or most outstanding payment due. Guarantees - Any guarantees offered on any service including but not limited to repairs or alterations or adjustments or installations or a combination of various services MUST be paid in full upon the date and time an invoice has been issued and delivered to the customer for such payment and these conditions as stated above (under guarantees) supersedes any previous written or verbal statements contrary to above. Furthermore, the above guarantees are limited to the area(s) or circuits ‘directly affected’ by any part(s) and or any materials that have been replaced, installed or adjusted by ‘us’ or by a third party acting on 'our' behalf and such warranties may not be extended to other areas or to other parts and or materials (directly or indirectly connected) and such guarantees offered are strictly limited to labor/workmanship service only. Any parts and or materials supplied by ‘us’ or by ‘our’ service technician(s) to be used for the purpose of any service requested/contracted with/by the customer will be considered the property of the customer and therefore must be fully paid in advance by the customer if such parts and or materials are valued over $100.00 (one hundred dollars) except where adequate amount of payment deposit is secured. If it is apparent or have been determined that any payment(s) have been delayed or with-held from 'us' under any (158) false pretense or false claim or for any unreasonable demands or any presumption of entitlement or any other conditions or situation beyond or outside of the written contract or agreement or beyond or outside the scope of 'our' policy, terms and conditions, have been presented by any customer, will be considered a breach of contract.