4D's T & D Inc (TM) (hereafter may be called – ‘4Ds’ (TM) or ‘the company’ or ‘our company’ or ‘us’ ‘our’ ‘we’) is a local service company based in New York, USA. We’re also an online and off-line general sales merchant ‘Our’ goal is to serve and to represent the best possible interest and satisfaction of all ‘our’ customers in a fair and amicable manner as is practical with the products and services that ‘we’ offer and in accordance with NY State and government rules and regulations and also local laws where applicable. Hence, ‘we’ have formulated and set forth policies, terms and conditions, standards aand guidelines to address various possible conflict resolutions as may be noted below:
4D's T&D Inc., does not disclose your information to a third parties without a customer’s consent except to facilitate a transaction, to act on the customer’s behalf or request, or as legally required. Such limited disclosure or circumstances may include the following entities -: financial institutions regarding financial transactions, postal or shipping authorities or to contractors or entities aiding on customer's behalf on a financial transaction or by aiding us to fulfill your service or law enforcement as required by law or in a legal proceeding.
Store Policy: All products and or items displayed on our website that have been shipped/mailed to our customers are subject to a full payment refund and if not satisfied except for any deduction that may be payable subject to ‘our’ policy and approval. In the case of such refund any credit or charges made will be applied to the credit or debit card used to process the original transaction; for PayPal transactions, refund will be credited to the original account or credit card used; and any other payment may be processed by checks/cheques issued by ‘4D's T & D Inc., less any deductibles or cost of shipping if applicable. All returning items must return in its original package and in an acceptable condition for restocking. The shipping costs for all returning items are the sole responsibility of the customer. A restocking fee of $10.00 may be charged on some returned items valued over $75.00 (seventy-five dollars). Orders over $500.00 [five hundred dollars] may be charged 5% to 15% [five to fifteen percent] on returns. All special orders that have been requested or made by any of our customer that we have purchased on that customer's behalf and from another supply house may be subject to the terms and conditions of that supplier or supply house and may also be subject to 'our' (4D's T & D Inc.TM) policy as well.
Replacement or exchange - Purchases made on 'our website' , would be eligible for replacement or refund if an incorrect, damaged or defective product(s) is shipped and only if we (4D's T&D Inc.) are notified within 14 days for local customers and 30 days for our international customer as per date of delivery. ‘Our company’ will pay the shipping cost of the replacement product back to the customer and ‘our’ shipping department will determine the chosen method of delivery/shipping and therefore any such return will be made within 2 - 3 business days of receipt of the returned product(s) or items from the customer. In some rear situations shipment may be delayed subject to the availability of the replacement or exchange product(s). No re-stocking fees may be charged to the customer for the return of an incorrect or defective product that has been clearly proven in favor of the customer's report upon 'our' review in such a matter, which may be the responsibility of either the manufacturer or the supplier. All returns must have prior approval from 'our office' and all such returns must be received within 30 [thirty] days of delivery or shipment. If a package is sent or return to us without prior approval or without a return label from us or without proof of delivery from your carrier. 4D's T & D Inc TM. will not accept any responsibility for any lost or damages that you may have incurred and will not accept any responsibility to provide any receipt of such package(s). Please contact our office with any return or cancellation matters or concerns you may have at CustomerServ@4DsElectrical.com prior to your doing so, to give 'us' and opportunity to resolve the matter with some form of mutuality and therefore, should you have failed to observe the above agreement 'we' cannot and will not hold our-self accountable nor responsible for any outcome that may have affected you in one way or the other and as such any request or claim(s) you may have presented will not be acknowledge hereafter.
As a general shipping practice, all purchases are expected to be delivered to our customers within 5 – 14 business days for local customers and 15 - 25 days for our international customers via regular mail from the time of shipping under normal circumstances. Other shipping conditions such as overnight, next-day, second day or express shipping are available at customer’s request or choose an option at check-out for an additional charge. Any returned or declined money orders or checks/ cheques would be subject to a payment fee of $25.00 [twenty-five dollars] to recover banking or other financial cost we may have incurred and may also be subject to additional fee as a result. Any intent to cancel an order made by a customer must be brought to ‘our’ attention via email at firstname.lastname@example.org within 24 [twenty-four] hours of placing such order(s) or before such order(s) have been forwarded for processing or have been shipped out to the customer to be considered eligible for a refund and in such case a small processing fee may apply. All orders sent from ‘4Ds T & D Inc (TM) or '4D'S T&D Inc'(TM) may be considered lost packages if NOT received by the customers when shipped by any one of the following shippers and within their individual time frame listed below with an applied 3 - 5 days extension flexibility -:
a). UPS OR FEDEX GROUND within 5 business days of 'our' mailing/shipping.
b). US POSTAL SERVICE OR PRIORITY MAIL within 14 business days of 'our' mailing/shipping.
c). US POSTAL SERVICE STANDARD MAIL within 14 business days of 'our' mailing/shipping.
d). FED EX OR UPS 2nd DAY BY AIR within 3 business days of 'our' mailing/shipping.
e). FED EX OR UPS OVERNIGHT within 2 business days of ‘our’ mailing/shipping.
f). INTERNATIONAL SHIPPING WITHIN 14 - 25 BUSINESS DAYS.
NB: During times of extreme conditions such as an act of nature or any social disorder, some orders may be delayed and the times of delivery may be extended during any of these events. All times given are estimates and exclude government, state and public holidays, which may also affect/delay estimated delivery times.
‘We’ do not factored-in nor include any cost for re-mending, replacing or repairs to these altered walls or structures in ‘our’ estimates or invoices/bills charged to the customers unless otherwise stated and agreed to in writing. The cost for such structural repairs or replacement is solely the responsibility of the (10) customer who may exercise the right to have another contractor repair or replace any such structure(s) or surfaces or structural adjustments/alterations in these unavoidable situations as a result of ‘our company’ activities/ efforts to complete a job unless otherwise stated and agreed to in writing. A onetime service call fee is required on each new job or each new phase of a job and or for each follow-up visit on the account of a new job or on a new phase of a job whether the job is being accepted by either party or contracted by "our company." These related fees are minimal and necessary charges to off-set or cover traveling expenses, time and another cost for a service technician to come to the customer's home or place of business or wherever service is required by the customer and whether or not any work is performed at that specific time or day of visit and any such payment or transaction made is non-refundable. Additionally, it is required that you pay in advance for the first half hour of ‘service performed’ at the standard price that is applicable to the type and nature of the job to be performed by the service technician(s) and all such jobs requested must have an 15 authorized signature before any commencement of work and this requirement is without any exceptions. You may cancel your job request at any time by notifying ‘our’ office within one hour of processing or of placing your job request or before a service technician arrives at your place or location in order that you may be entitled to a refund and such refund is subject to ‘our’ policy.
Any failure on customer’s part to give adequate notice of cancellation of service that customer has requested and in such timely manner as prescribed above will be interpreted as an acknowledgment and acceptance that you have agreed that you are fully responsible and obligated to pay the required ‘service call fee’ without any dispute and that you also agreed that any or all such ‘service call fees’ paid are none-refundable. The required ‘service call fee’ may range from $60 to $95.00 depending (20) on location within the NY metro area and may be different for other destinations. All payments are due in full upon the time and date the customer receives the invoice or upon completion of the job and is therefore considered outstanding after three days (seventy-two hours) of receipt of the said invoice. Any discount or refund or guarantee offered are subject to full payments upon the date the customer received an invoice and is further subject to the terms and conditions of the contract. A 10% charge will automatically be added and accumulate on any payment balance and or any outstanding amount due until full payment is received or settled. *Any matter with regards to an invoice must be reported to ‘our’ attention within three business days of receipt or otherwise there’s no need to do so thereafter and as such you have acknowledged, agreed, and confirmed that you are satisfied with the invoice and the terms & conditions stated above and therefore no further action or signature is required on your part and the charges/payment shall remain in effect as is. If for any reason you/customer so choose to disregard this written agreement or contract in whole or in part after the commencement of work/job such action may constitute a breach of contract and as a result you may be held liable/responsible for all payments due as is outlined in the “terms and conditions of the contract and according to ‘our’ policy.
DISCLAIMER: No one is permitted to interfere with an ongoing job/work and if there are sufficient evidences to prove that someone else other than our technician(s)/ employee(s) has/have tamped/interfered with any work or any section or part of a job [electrical/non-electrical or electronic/none-electronic, circuit/ wiring or with any part(s), or (30) made alterations or adjustments, etc.] on any job ‘our’ technician(s)/employee(s) have initiated or otherwise assigned to or that ‘we’ have contracted and may be working on at any time, such acts or actions or incident occurring on customer’s premises or on a job the customer has approved or authorized ‘us’ to execute and that such incident have occurred without the knowledge or permission of ‘our’ company’s technical or engineering department or the assigned technician(s) working on such job and whether or not such job is completed but not yet declared as completed by either written statement or by an authorize signature to indicate such a completion may also be considered a breach of contract. In consideration of or in reference to the above such a breach of contract will be subject to our terms and conditions and policy whether or not the (35) customer has authorized such action and as a result such incidence/occurrence may force ‘us’ to reconsider and adopt/implement new terms and conditions of or within ‘our’ agreement or contract with the customer and any such changes/adjustment will supersede any previous agreements, terms and conditions and according to our policy or except in the event such action was taken by an unknown intruder and the customer did file a report with the police department and that such document is available upon request of such incident of a broke-in or burglary or unauthorized entry and in either situations ‘4Ds T & D Inc’TM nor its employee(s) or technician(s) nor the subcontractor or other entity will not accept any responsibility/liability for any damages or delays caused or any other situation or circumstances that may have risen out of such incident or situation and (40) in this unfortunate situation the customer will have to bear 55% the cost of any additional expenses/losses incurred as a result.
Payment Dispute: All payments due are considered outstanding and are subjected to 'our' policy - terms and conditions. In the unlikely event of any payment dispute between the customer and 'our company' the customer will be held responsible and liable to pay the full amount of the payment (amount shown on the invoice) due upon receipt of invoice less the 'disputed amount only' without any delay while a settlement of the 'disputed sum/amount' is under review or in process. Unless the customer provided to us sufficient evidence to support such claim within 10 (ten) business days by either postal mail or email (see 'our' mailing and email address below) the customer will be held fully responsible and liable for all 'outstanding payments' plus a compounded 10% (ten percent) charge per month or any part thereof on the 'full amount in dispute' until a full settlement has been made. More-so, if it has been found that the customer has misrepresented (by deception, misunderstanding, error or other causes, reasons or motives) the claim for the disputed amount under review and not willing to provide to 'us' with sufficient evidence to support such claim within 10 (ten) business days by forwarding to us such evidence for further review by postal or email mail ['Our' mailing address: 4D's T&D IncTM., PO Box 380299, Brooklyn NY 11238 or email - CustomerServ@4electrical.com, the customer will be automatically charged the additional compounded 10 % (ten percent) per month or any part thereof on the full amount of the payment withheld from 'us' until a full settlement has been made including any additional fees, penalties or charges incurred by 'us' as a result of such dispute and may also include legal action to recover 'our' losses or cost.
'We' reserved the right under this contractual agreement to make these additional charges (with regards to any payment due as may be disputed, as described above) to any credit or debit card the customer presented as a means of payment for 'our' services and have authorized 'us' to make the charge to such credit or debit card. ‘We’ accept most major credit and debit cards payments, PayPal and checks/cheques for our services. Please note there will be a charge-back fee for any declined, returned, held-up or delayed credit or debit card payment or canceled money orders or checks/cheques in the mount of $25.00[twenty-five dollars] minimum plus any charge-back fees, penalties, fines or lost 'we' may have incurred as a result of or due to customer's failure or irresponsibility to follow and abide with 'our mutual agreement as stated in this policy' and also in accordance with ‘our’ company terms and conditions as stated herein or hereafter written and delivered to the customer. Cheques/checks may be submitted up to three times for payment into ‘our’ account in an effort to process any payment that is due in 'our' favor and or to ‘our’ credit. Additionally, after all three attempts failed to clear/redeem any such payment(s), 'we' may proceed to take action to cancel any promises or all guarantees or other offers/privileges you may have been previously given on this job – by ‘our’ company and or associates and such failure on your part to correct the defaulted payment may be considered a breach of contract.
‘We’ would make other efforts and attempts to collect all 'outstanding' payments including none payments of returned checks/cheques and or money orders directly or indirectly with the defaulted customer and if any of 'our' efforts have failed to reach an acceptable settlement for these payments or any other due payment from any customer and or in any other situations of any outstanding/default payment ‘we’ would invoke all necessary ‘legal action’ to collect the payments and the customer shall be held liable and fully responsible for all financial losses incurred including but not limited to – ‘all legal fees and court cost’ – penalty charges – interest charges – employees time for court appearances – transportation cost – telephone or other communication cost – bank charges – office time for processing these defaulted/outstanding payments and any other inconveniences ‘we’ may have bear/ endured/ inherited as a result of the customer’s failure to correct and or to honor his/hers/agency's/company's financial responsibilities and obligations with ‘us’. ‘We’ may also exercise the right to report any defaulted payments/debts matters to a public debt collection agency and credit bureau. When more than one invoice has been issued to a customer for more than one job/contract completed and the customer pays by installment, such payments or money received shall be assigned to or shall be paid towards the oldest invoice or most outstanding payment due. Guarantees - Any guarantees offered on any service including but not limited to repairs or alterations or adjustments or installations or a combination of various services MUST be paid in full upon the date and time an invoice has been issued and delivered to the customer for such payment and these conditions as stated above (under guarantees) supersedes any previous written or verbal statements contrary to above. Furthermore, the above guarantees are limited to the area(s) or circuits ‘directly affected’ by any part(s) and or any materials that have been replaced, installed or adjusted by ‘us’ and such warranties may not be extended to other areas or to other parts and or materials (directly or indirectly connected) and such guarantees offered are strictly limited to labor/workmanship service only. Any parts and or materials supplied by ‘us’ or by ‘our’ service technician(s) to be used for the purpose of any service requested/contracted with/by the customer will be considered the property of the customer and therefore must be fully paid in advance by the customer if such parts and or materials are valued over $100.00 (one hundred dollars) except where adequate amount of payment deposit is secured.